RETURN POLICY
Return Policy: Returns can be made within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition in which it was received. To complete your return, we require a receipt or proof of purchase.
Return shipping is paid by the customer. Once we have received your return, we will send you an email notification. Upon inspection of your return, we will also notify you of the approval or rejection of your refund.
If your return is approved, we will process your return and a credit will automatically be applied to your credit card or original method of payment.
OUTDOOR DOOR MATS ARE NOT ELIGIBLE FOR RETURNS. These are final sale as they are made to order.
About Western Grande: We are a Texas based company created by founder Kaci Scott. Kaci's vision is to bring back the simplicity and neutrality of the Western way of life through her products. Her minimalist style fits in any home, whether it be a farm or ranch house, an apartment in the city, or a boho home. The designs enhance a room's existing decor without overpowering it.
About Us: From City Life to Ranch Wife -- Three years ago, Kaci married a 5th generation rancher and moved to his family farm and ranch where they live today. When Kaci left the city, she left her job in insurance and began her new life on the ranch. While decorating their home, she found the majority of western decor consisted of busy patterns and bright colors, which didn't appeal to her sense of style. It was through her search for a fresh and modern western aesthetic that Western Grande was born.