Shipping Policy

Shipping Policy

Processing Times

Orders are processed within 2–4 business days.
During product launches, holidays, or restocks, processing may take slightly longer. You’ll receive a confirmation email as soon as your order is placed, and another once your order ships.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the weight/size of your items.

Estimated delivery times (after your order has shipped):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Priority Shipping: 1–2 business days

Delivery timelines are estimates and not guaranteed.

Pre-Orders & Made-to-Order Items

If your order contains a pre-order item, your order will ship when all items are available.
To ship in-stock items sooner, please place separate orders.

Estimated ship dates for pre-order items will be listed on the product page.

Order Tracking

Once your order ships, you’ll receive a tracking link via email.
Please allow up to 24 hours for tracking to update.

Shipping to P.O. Boxes

We can ship to P.O. Boxes within the U.S. whenever carrier restrictions allow. Oversized items may require a physical address.

International Shipping

International shipping is available to most countries.
Buyers are responsible for any customs fees, duties, taxes, or import charges.

International transit times vary and may be delayed due to customs processing.

Lost, Stolen, or Damaged Packages

We are not responsible for packages that are lost or stolen after being marked as delivered by the carrier.
If your package arrives damaged, contact us within 48 hours with photos of the product and packaging so we can help file a claim or arrange a replacement.

For shipping insurance, we recommend selecting the Route/Shop Protect option at checkout (if enabled on your site).

Wrong Address Disclaimer

Please double-check your address at checkout.
If an address is entered incorrectly and the package is returned to us, the buyer is responsible for additional shipping fees to resend it.

Returns & Exchanges

For return or exchange eligibility, please refer to our Return Policy.

About Western Grande

Western Grande is a Texas-based lifestyle brand rooted in the timeless spirit of the West. Built on a vision of simplicity, neutrality, and modern design, the brand offers a fresh perspective in a space often filled with traditional, heavy Western decor. Each piece is thoughtfully created to complement a variety of spaces—from working ranches to city apartments to relaxed, boho-inspired homes—bringing balance, warmth, and understated style.

Our Story

Western Grande was born from a shift toward a slower, more intentional way of living—one inspired by wide open spaces, natural textures, and the quiet beauty of the land. As that lifestyle took shape, so did the realization that much of the Western home decor market didn’t reflect this softer, more modern aesthetic.

What began as a search for something different evolved into a brand dedicated to redefining Western design. Western Grande blends heritage with a contemporary approach—elevated yet approachable, grounded yet versatile.

As the brand has grown, so has its vision. From timeless home accents to playful collections featuring soft textures and fresh, unexpected color palettes, each piece is designed to bring warmth, ease, and a sense of connection into everyday life.